Shipping policy
Delivery Time:
- Standard Delivery: 1-2 Weeks.
Order Processing:
- Order Processing: Orders are processed within 24 hours Monday to Friday.
- Tracking Information: You will receive a tracking number once your order is shipped.
Order Modifications:
- Address Change: Please contact us to change your shipping address before your order is shipped.
- Package Redirection: If your package has already been shipped, redirecting the package will incur an additional redirection fee. Please contact our support team for assistance.
Out-of-Stock Products:
- Pre-order: Contact our support team to pre-order out-of-stock flavors in advance.
Lost or Missing Items:
- Contact Customer Service: If your order or some items are missing, please get in touch with our customer service department with a photo of the package.
- Investigation and Resolution: We will investigate the issue and resend the missing items as soon as possible.
Return to Sender：
- All packages returned to the sender due to incorrect address provided by the customer, refusal to accept, or unclaimed by the post office will be subject to a return fee. Customers who wish to have their packages re-sent will be required to pay for the re-mailing fee.
Discreet Packaging:
- Privacy Protection: All packages are discreetly packaged to ensure your privacy.
Contact Information:
- If you have any questions or concerns about your order, please contact our Customer Service team.
- If you would like to learn more about our refund policy, please read the Return Policy.