Shipping policy

Delivery Time:

•  Standard Delivery: 1-2 Weeks.

Order Processing:

• Order Processing: Orders are processed within 24 hours Monday to Friday.
• Tracking Information: You will receive a tracking number once your order is shipped.

Order Modifications:

• Address Change: Please contact us to change your shipping address before your order is shipped.
• Package Redirection: If your package has already been shipped, redirecting the package will incur an additional redirection fee. Please contact our support team for assistance.

Out-of-Stock Products:

• Pre-order: Contact our support team to pre-order out-of-stock flavors in advance.

Lost or Missing Items:

• Contact Customer Service: If your order or some items are missing, please get in touch with our customer service department with a photo of the package.
• Investigation and Resolution: We will investigate the issue and resend the missing items as soon as possible.

Return to Sender：

• All packages returned to the sender due to incorrect address provided by the customer, refusal to accept, or unclaimed by the post office will be subject to a return fee. Customers who wish to have their packages re-sent will be required to pay for the re-mailing fee.

Discreet Packaging:

• Privacy Protection: All packages are discreetly packaged to ensure your privacy.

Contact Information:

• If you have any questions or concerns about your order, please contact our Customer Service team.
• If you would like to learn more about our refund policy, please read the Return Policy.